Quality Control

Commitment to quality is a cornerstone of the business activities of QAS. Every department and staff member operates under the strictest quality guidelines. This includes our ISO 9001 certification, implementation of the Swissport Management System, and other quality control accreditations, yet it also comprises the company’s broader definition of quality:

  • Safety
  • Timely service
  • Preventative problem solving
  • Delivery of the services agreed upon jointly by the customer and QAS

An important part of our quality assurance is reflected in our commitment to our employees. In taking a service-minded approach to our staff, our staff is equipped and motivated to deliver upon our commitment to customers – reliable, exceptional safety and quality, every step of the way.

This can only be achieved through meticulous adherence to a variety of stringent protocols and procedures, 24 hours a day, 7 days a week. These include:

  • Training, instructions, meetings, surveys & follow ups
  • SLA, check lists, spot checks, measurements & reports
  • Internal & external audits
  • Customer feedback